Author: dakoogaSubject: Realtek 2.5Gbe RTL8125 NDIS Reset Problem
Posted: 09 Jul 2020 at 4:02am
What I Havez490 Phantom Gaming ITXTB3, Intel i9 10900k, Realtek Gaming 2.5Gbe RTL8125, 32GB Ram, SSD, 2080 Ti fe
I'm on the current 1.30 bios. This rig is not overclocked (yet) and has default BIOS settings.
I'm on Windows 10 Build 2004 using Realtek drivers v10.42.526.2020 from the official Realtek 2.5GbE v10042 06222020 archive. The same happens with ASRocks's current Realtek Lan driver ver:10038_12202019
This is a fresh install of windows currently updated; I know there's issues with 2004 but I don't think this is related those issues.
What HappensBasically every few minutes my net connection drops and stays down for maybe 5-10 seconds... it means any Zoom/Meet/Team calls I'm on get dropped and I have to rejoin which is hugely embarrassing. If I'm playing a game then I get dropped fomr the game. It's like the net goes away.
It happens roughly every 6-10 minues but can have a few hours between resets. It seems to happen when the controller is active such during a big download like game update, playing an online game or video conferencing.
What The Event Log SaysThe full error I see in the event log is:
Event ID: 10400 NDIS Reset
'The network interface "Realtek Gaming 2.5GbE Family Controller" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver detected that its hardware has stopped responding to commands. This network interface has reset XX time(s) since it was last initialized.'
Where XX is basically a number from 1 to infinity depending on how long it is since the machine was rebooted. They are roughly 6-10 mins apart but can have an hour or so between resets.
On the details tab it says:
IfGuid {f183f3bb-5047-442e-a910-85470e065bdd}
IfIndex 17
IfLuid 1689399632855040
AdapterName Realtek Gaming 2.5GbE Family Controller
ResetReason 2
ResetCount XX
I won't bore you with the XML
What I've tried- Turned off all advanced offloading and power saving options so there's no offloading, no power saving, no green ethernet all of that is turned off.
- Turned off all the WOL features and VLAN Priority features.
- Turned off system power management on the devices power management tab so its not allowed to turn off the device.
Whatever I try the Realtek 2.5Gbe RTL8125 keeps resetting in my machine and therefore dropping the connection for 5-10 seconds.
ThoughtsIt doesn't seem to be a power saving issue (like with older Realtek NICs) since the NIC and system are definitely active when Windows resets it. Maybe the chip is over heating?
Does anyone else experience this?
Does anyone know of newer firmeware or beta firmeware in dev they're willing to let someone technical try out?
Is this a known thing?
Keywords/
Realtek Gaming 2.5Gbe Family Controller RTL8125 NDIS Reset Disconnect Problem ASRock z490 Phantom Gaming ITX TB3
Lastly what does this forum have 10 topics per page... it take to scan for similar issues after searching... shoudln't it have 50 -100 threads per page?
Any help would be gratefully received...
~ Koog