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Intel Motherboards : No video... At all.

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Author: Xaltar
Subject: No video... At all.
Posted: 24 Dec 2018 at 1:37am

Welcome to the forums

First up, all is not lost for your original board. Contact ASRock Tech support:
https://event.asrock.com/tsd.asp
You will need them to send you a new BIOS chip for your board, it will come preflashed with the BIOS version of your choice. Include the model and revision of your board in your message to them.

Secondly, whenever upgrading and encountering issues the first step is to return to a "last working" state. Revert everything back to how it was, and I mean everything, even SATA cables etc. You would be very surprised how often the fault comes back to something completely innocuous. The problem we have now is that we don't know if your replacement board is any good, it could be damaged being purchased used. If it is the exact same model as your original one you can however try to swap the BIOS chip from the new one onto your old one that you know at least gave you the ASRock POST logo before the bad flash.

Swapping the BIOS ROM chip is pretty simple, it is socketed and has 8 pins (4+4). Pull the BIOS chips from both boards and swap the newer one into the older board being sure to orient it correctly, there should be a small notch on both the chip and the socket that must be aligned. From there, connect only the very basics, 1 stick of RAM, CPU and power supply. See if this gets you a post screen and allows you access to the BIOS without freezing.

Honestly, I suspect the issue lay elsewhere from the start, boards don't typically just die right after an upgrade. PSUs, cables and hard disks, now those can give up after an upgrade on occasion. The symptoms you describe tell me the system was not happy with something but before we can figure out what that was we need to get the system working with it's original components again.

Intel Motherboards : Z390 Taichi Bios 1.80 problems

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Author: basementjack
Subject: Z390 Taichi Bios 1.80 problems
Posted: 24 Dec 2018 at 12:37pm

Hi Everyone, new here, joined to join this discussion, wish I would have searched for this yesterday!

I am also having the same problem as everyone else. Downgrading to 1.60 immediately resolved the issue.

I saw a few questions asked above so I'll try to answer those here and also will tell what steps I did to troubleshoot...

Question: Where can I find the 1.60 bios to downgrade?
Answer: It's on the asrock website - I went to the motherboard page then to support, then bios, and there are 4 different versions listed, I've used the Instant flash 1.60 one to downgrade.
[URL= https://www.asrock.com/MB/Intel/Z390%20Taichi/index.us.asp#BIOS]https://www.asrock.com/MB/Intel/Z390%20Taichi/index.us.asp#BIOS[/URL]

My specifics:
Brand new machine, i7-9700k, Samsung 1TB 970EVO NVME in the 3rd (heatsink) slot, no other drives, 32GB ram in dual channel (2x16) Standard z390 Taichi, not the ultimate.

I had installed windows for the first time about a week ago with BIOS 1.60, and everything was running great. I've rebooted, powered off and powered on from scratch, plenty of times to have a feel for what the login process was like before.

On 12-22-2018 I downloaded 1.80 from asrock.com and used the USB method to update my machine on the same day.
Everything was immediately awful.
I also did a reset cmos both via the switch on the IO panel, and also from within the bios.

On 12-23-2018 I downgraded to 1.60, fetching the 1.60 bios from asrock.com. I used a second machine for this to avoid any issues.

Note: I was able to put both bios versions on the same USB stick, and instant flash presented me with a list to choose from.
Note2: User Teegale mentioned a second flash fixed the issue and suspected that asrock had fixed the bios online, however that was posted on 12-19, prior to my downloading the file

Note: After the first boot when it was hanging big time, I finally got into Task manager and noticed system interrupts were taking 18% of the CPU - this seemed wrong.

Note: I have never run or installed any samsung drivers, nor updated bios, but installed Magician, and it shows I have the latest Firmware. Running on bios 1.60, magician showed 3549 read, 2461 write, with 368,408 read iops and 303,222 write-iops.

Ok I think that's all the relevant details on mine - I'm really thankful everyone else posted here - the information was really helpful!

- Jack

Intel Motherboards : Z390 Taichi x2 with audio issues...

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Author: basementjack
Subject: Z390 Taichi x2 with audio issues...
Posted: 24 Dec 2018 at 12:47pm

I have the same board, I've had issues with bios 1.80, you might try bios 1.60.

My sound comes from my monitor over Displayport, so I can't comment on what the green port sounds like.

What I can comment on is that most of the time it's dead quiet, but when I play Battlefield V, I hear some background noise that sounds wrong, but it appears to be coming from the game itself - I've not noticed this in other games, so I don't /think/ it's dependent on the graphics card..

- Jack

Intel Motherboards : Load Driver: Windows 7 instalation error.

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Author: randomUser
Subject: Load Driver: Windows 7 instalation error.
Posted: 24 Dec 2018 at 9:58pm

Hello community.
I build an PC for my grandfather, with an ASRock H310M-HDV. He asked my if i could install Windows 7. I tried to install it, however, I got an error:

The PC has no CD reader. I am istalling Windows 7 with an bootable USB-drive.

I need help. Thanks!

PD:
Merry Christmas

Intel Motherboards : Audio issues

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Author: randomUser
Subject: Audio issues
Posted: 24 Dec 2018 at 10:01pm

I have an ASRock H310M-HDV and I have the same problem.
I don´t know how to fix it.

Intel Motherboards : Load Driver: Windows 7 instalation error.

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Author: wtuppa
Subject: Load Driver: Windows 7 instalation error.
Posted: 24 Dec 2018 at 10:01pm

Probably the chipset driver for the Intel H310 is missing. Windows 7 does not support this chipset. Furthermore, there may be problems with CPUs after Skylake.

Intel Motherboards : Load Driver: Windows 7 instalation error.

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Author: randomUser
Subject: Load Driver: Windows 7 instalation error.
Posted: 24 Dec 2018 at 10:12pm

PD: I could run Linux Zorin OS from an bootable-USB on this PC.

Intel Motherboards : Taichi Z390 with Thunderbolt 3 AIC Installed

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Author: Buck Nodules
Subject: Taichi Z390 with Thunderbolt 3 AIC Installed
Posted: 25 Dec 2018 at 5:07am

Hello...

Is anyone successfully using the Taichi Z390 with a Thunderbolt 3 AIC installed?

Or


Is anyone using Thunderbolt 3 on the Taichi Z390 with a interface card manufactured by another manufacturer?


Thank you!

Intel Motherboards : ATuningTaichi Fails to run

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Author: basementjack
Subject: ATuningTaichi Fails to run
Posted: 25 Dec 2018 at 5:27am

A tuning was working great on my Z390 Tiachi motherboard.

Then while troubleshooting an issue, I uninstalled A-Tuning.

I resolved that issue and am trying to re-install - the installation (v3.0.245) seems to go ok, but when I run A-Tuning I get the following:




Driver cannot be loaded, re-install the program may fix the issue, if it happens again, report the problem with your system configuration as detail as possible.

Then:
https://content.screencast.com/users/basementjack/folders/Snagit/media/a6c3832e-1e4c-48e9-b617-93b0ef6aa5bf/12.24.2018-15.19.png

Error 0xFFFE
This utility is not for this platform!

I've tried uninstalling and re-installing, but no luck.

This also seems to impact the ASRock App Shop as well.

Any ideas?

Intel Motherboards : Audio issues

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Author: VaheArmen
Subject: Audio issues
Posted: 25 Dec 2018 at 6:16am

I RMA'ed my motherboard, and they sent me a refurbished board that does the same thing. IDK if they send me another one with this problem, I am going to ask for a refund

Intel Motherboards : Z390 Taichi x2 with audio issues...

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Author: railven
Subject: Z390 Taichi x2 with audio issues...
Posted: 25 Dec 2018 at 7:02am

Well, I did everything that I normally would do to trouble shoot this issue and with board 3 having the exact same issue I'm left with two possibilities:

1) the Z390 Taichi has some design flaws or compatibility issues (though doubt this)
or
2) my i9 9900K is damaged

I set up board 2 (from my local Microcenter) on the box with only 1 stick of RAM, CPU power, ATX power, and my 960 Evo OS drive.

No resolution to the noise issue.

Board fresh from Amazon was setup in the same method, exact same issue and this one wouldn't even let me boot into my OS (which the first two had zero issue with.) I had just done a fresh install on the Microcenter board 2 using the same drive, but board 3 didn't want to boot into Windows. So fresh install, again, and back into Windows to just godawful noise coming from my speakers.

Gonna return the Microcenter board and swap it for an MSI Z390 ACE. If the problems persist, will have to secure a second i9 9900K to test. If no issues, guess I'll be skipping ASRock this upgrade cycle.

Intel Motherboards : ATuningTaichi Fails to run

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Author: ASRock_TSD
Subject: ATuningTaichi Fails to run
Posted: 25 Dec 2018 at 10:56am

Dear Basementjack,

Thank you for choosing ASRock.

Regarding your case, we have tested at our lab, the A-Tuning (v3.0.245) can be installed properly.
Please try the following steps.
1.     Please delete the following files.

AsrDrv101.sys
AsrDrv103.sys
AxtuDrv.sys
For 64-bit OS: C:\Windows\SysWOW64\drivers
For 32-bit OS: C:\Windows\System32\drivers
2.     Restart the system.
3.     Download the A-Tuning from the following link and install it again.
http://asrock.pc.cdn.bitgravity.com/Utility/A-Tuning/A-TuningTaichi(v3.0.245).zip

If still not work, we suggest reinstalling the OS to try.

Thank you!
Yours truly,
ASRock TSD

Intel Motherboards : ATuningTaichi Fails to run

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Author: basementjack
Subject: ATuningTaichi Fails to run
Posted: 25 Dec 2018 at 11:35am

quick update: I couldn't find the root cause, but ended up using system restore to get back to a point in time where it worked. Putting this here in case anyone has this issue and system restore is an option for you.

Intel Motherboards : Taichi Z390 with Thunderbolt 3 AIC Installed

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Author: ASRock_TSD
Subject: Taichi Z390 with Thunderbolt 3 AIC Installed
Posted: 25 Dec 2018 at 2:58pm

Dear Buck,

The ASRock Thunderbolt 3 AIC can work with Z390 Taichi.
Please follow the below steps to set up.
1.     Install the ASRock Thunderbolt 3 AIC at PCIE 5 slot.
2.     Connect the cable to TB1 connector.
3.     Get into BIOS and enable the Thunderbolt 3.
4.     Download and install the Thunderbolt driver.
http://asrock.pc.cdn.bitgravity.com/Drivers/Intel/Others/Intel_Thunderbolt(v16.3.61.275).zip

Note: The Thunderbolt controller under device manager will only appear when the Thunderbolt 3 device is connected.

Thank you!
Yours truly,
ASRock TSD

Intel Motherboards : Load Driver: Windows 7 instalation error.

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Author: wtuppa
Subject: Load Driver: Windows 7 instalation error.
Posted: 25 Dec 2018 at 5:13pm

Linux runs on this configuration, because it has support for the CPU and chipset.
BUT Windows 7 does NOT support this chipset. Either use Windows 10 or Linux. Your decision.
Intel has a special version of this chipset for Windows 7: [URL=https://www.anandtech.com/show/13201/intel-preps-h310-revision-with-win7-coffee-lake-support]H310C or the H310 R2.0[/URL]. And of course there are boards with it, e.g. ASRock H310CM-DVS (see the additional C in the name). But your board will not work with Windows 7.

Intel Motherboards : Can't open ASRock App Shop

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Author: w8t8
Subject: Can't open ASRock App Shop
Posted: 25 Dec 2018 at 8:51pm

Hello,

i bought a new PC a while ago.
It is equipped with a Intel I8400 and ASRock Z370M Pro4.
So after several Windows Updates the computer crashes (bluescreen) every 4th or 5th start. I installed trialwise a linux live distribution, nothing crashed or went wrong.
So it thought by updating some drivers i could solve the problem.
Downloaded the ASRock App Shop v1.0.36, installed and can't open it.
The error message is always: "p!=0 failed c:\program\embarcadero\radstudio\7.0\include\atl/altbase.h#511"
i know that the backlash "...atl/altbase.h.." is wrong but i down't know how to change it.

Can someone help me?

Thanks in advance.

Intel Motherboards : Triple M.2 RAID setup

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Author: Fraizer
Subject: Triple M.2 RAID setup
Posted: 25 Dec 2018 at 9:09pm

Hello all

I just bought 2 NVMe Samsung 970 Pro 1 To to make an raid 0 on motherboard chipset Z390 last drivers, i just update the Intel ME Firmware to the 1,5Mo v12.0.10.1127).

I fault by doing this raid 0 i will have a better speed... But it worst than an 1 970 Pro alone without raid...

like your bench and like you see here too they make an test of the 970 Pro (version 512Go):

https://www.guru3d.com/articles-pages/sa...-review,15.html

except for the write Seq Q32T1 i have a very bad speed compare to the non Raid 970 Pro...

my setting an bench (sorry for the french):

https://files.homepagemodules.de/b602300/f28t4197p66791n2_mFCEsYBH.png


I make many test in a cold computer or runing since 1 hour, is a fresh windows 10 pro with all last drivers and last bios.

thank you

Intel Motherboards : Triple M.2 RAID setup

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Author: Fraizer
Subject: Triple M.2 RAID setup
Posted: 25 Dec 2018 at 9:13pm

sorry the image dosent appear:

Intel Motherboards : Z390 Taichi Bios 1.80 problems

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Author: teegale
Subject: Z390 Taichi Bios 1.80 problems
Posted: 25 Dec 2018 at 10:18pm

Originally posted by basementjack basementjack wrote:

Hi Everyone, new here, joined to join this discussion, wish I would have searched for this yesterday!

I am also having the same problem as everyone else. Downgrading to 1.60 immediately resolved the issue.

I saw a few questions asked above so I'll try to answer those here and also will tell what steps I did to troubleshoot...

Question: Where can I find the 1.60 bios to downgrade?
Answer: It's on the asrock website - I went to the motherboard page then to support, then bios, and there are 4 different versions listed, I've used the Instant flash 1.60 one to downgrade.
[URL= https://www.asrock.com/MB/Intel/Z390%20Taichi/index.us.asp#BIOS]https://www.asrock.com/MB/Intel/Z390%20Taichi/index.us.asp#BIOS[/URL]

My specifics:
Brand new machine, i7-9700k, Samsung 1TB 970EVO NVME in the 3rd (heatsink) slot, no other drives, 32GB ram in dual channel (2x16) Standard z390 Taichi, not the ultimate.

I had installed windows for the first time about a week ago with BIOS 1.60, and everything was running great. I've rebooted, powered off and powered on from scratch, plenty of times to have a feel for what the login process was like before.

On 12-22-2018 I downloaded 1.80 from asrock.com and used the USB method to update my machine on the same day.
Everything was immediately awful.
I also did a reset cmos both via the switch on the IO panel, and also from within the bios.

On 12-23-2018 I downgraded to 1.60, fetching the 1.60 bios from asrock.com. I used a second machine for this to avoid any issues.

Note: I was able to put both bios versions on the same USB stick, and instant flash presented me with a list to choose from.
Note2: User Teegale mentioned a second flash fixed the issue and suspected that asrock had fixed the bios online, however that was posted on 12-19, prior to my downloading the file

Note: After the first boot when it was hanging big time, I finally got into Task manager and noticed system interrupts were taking 18% of the CPU - this seemed wrong.

Note: I have never run or installed any samsung drivers, nor updated bios, but installed Magician, and it shows I have the latest Firmware. Running on bios 1.60, magician showed 3549 read, 2461 write, with 368,408 read iops and 303,222 write-iops.

Ok I think that's all the relevant details on mine - I'm really thankful everyone else posted here - the information was really helpful!

- Jack


No problem man. I have no idea why its varying user to user. Or how I was able to fix it with the second flash.

If you haven't installed the Samsung NVME drivers from Samsung I'd recommend doing so. There's a link in one of my previous posts. I doubt that fixes the issue for you. Best bet for anyone having trouble with v1.80 is so try it and run Userbenchmark. If you're NVME is significantly underperforming go back to 1.60 until there's a new BIOS update. Just a strange BIOS release in general.

Intel Motherboards : Z390 Taichi Bios 1.80 problems

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Author: teegale
Subject: Z390 Taichi Bios 1.80 problems
Posted: 25 Dec 2018 at 10:19pm

I'd also like to add that I'm on Windows 10 1809 with every update installed from Windows update. Again, I doubt that's the issue but you never know.
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