Author: Xaltar
Subject: Z170 Pro4 RAM Issue with latest BIOS (3.20)
Posted: 28 Mar 2016 at 6:08pm
When your ticket isn't answered inside of a week, send another one. Tech support gets hundreds (if not thousands) of requests, each requiring individual attention so it isn't odd for one to be missed or overlooked.
Subject: Z170 Pro4 RAM Issue with latest BIOS (3.20)
Posted: 28 Mar 2016 at 6:08pm
When your ticket isn't answered inside of a week, send another one. Tech support gets hundreds (if not thousands) of requests, each requiring individual attention so it isn't odd for one to be missed or overlooked.
I think a lot of people do not realize that a manufacturer's tech support doesn't only service a handful of clients like a local retailer, they handle requests from thousands of users and resellers the world over.
Having worked in tech support myself at various times throughout my life I know how challenging it can be when there is such a large number of requests to go through. Please bare with Tech Support and send them a followup request if they missed your first one, believe me, they do want to help you.
I also want to add that the moderators here were all selected from among the community and are not representatives of ASRock or it's policies. Our advice and comments are our own opinion and in no way should be considered an "official" response from ASRock.