Author: kvnva
Subject: z390 taichi ultimate Usb Issue
Posted: 17 Jun 2020 at 6:11am
OK, I got the front ports working again. I just removed USB connector from the motherboard for front panel USB ports and reseated the connector. I'm plugged into the USB 7 & 8 port on the motherboard and it was seated very well to begin with....oh well. But still the Generic SuperSpeed USB Hub device errors out.
I then downloaded and installed the Debugging tools from the Windows 10 SDK (only debugging tools, deselected everything else). There is a tool called USBView that lets you see all of your USB devices and the protocol support available and the speed of active devices. No Generic SuperSpeed USB Hub device showed up and the front panel devices only showed on the Generic USB Hub, which is USB 2.0 and below. Only the Intel Host Controller which provides SuperSpeed for at least the back USB ports was working for me.
And then by sheer luck, I got the Generic SuperSpeed device going again! With USBView running, I disabled the Generic SuperSpeed device and re-enabled it in Device Manager. It also remains working after a reboot!!
So not sure if installing and/or running USBView was the key to fixing the device but it seems to have worked for me. Previously the device would show the error within 30 seconds of disabling/enabling.
Hope this helps!
Subject: z390 taichi ultimate Usb Issue
Posted: 17 Jun 2020 at 6:11am
OK, I got the front ports working again. I just removed USB connector from the motherboard for front panel USB ports and reseated the connector. I'm plugged into the USB 7 & 8 port on the motherboard and it was seated very well to begin with....oh well. But still the Generic SuperSpeed USB Hub device errors out.
I then downloaded and installed the Debugging tools from the Windows 10 SDK (only debugging tools, deselected everything else). There is a tool called USBView that lets you see all of your USB devices and the protocol support available and the speed of active devices. No Generic SuperSpeed USB Hub device showed up and the front panel devices only showed on the Generic USB Hub, which is USB 2.0 and below. Only the Intel Host Controller which provides SuperSpeed for at least the back USB ports was working for me.
And then by sheer luck, I got the Generic SuperSpeed device going again! With USBView running, I disabled the Generic SuperSpeed device and re-enabled it in Device Manager. It also remains working after a reboot!!
So not sure if installing and/or running USBView was the key to fixing the device but it seems to have worked for me. Previously the device would show the error within 30 seconds of disabling/enabling.
Hope this helps!