Author: Xaltar
Subject: X99 Extreme 4/3.1 - wrong firmware flashed
Posted: 15 Aug 2016 at 1:28pm
If it is still under warranty you shouldn't accept the credit, you need to demand they replace the product. If you have all your receipts and documentation that is. As I said in my last post, get them to look up the serial number of the board you have on their system, if it came from their store they should have a record of it, if they do then that proves that they made a mistake and gave you the wrong board for your box. Unfortunately, if it was a return where the previous owner swapped out the board then it will be impossible to prove.
Subject: X99 Extreme 4/3.1 - wrong firmware flashed
Posted: 15 Aug 2016 at 1:28pm
If it is still under warranty you shouldn't accept the credit, you need to demand they replace the product. If you have all your receipts and documentation that is. As I said in my last post, get them to look up the serial number of the board you have on their system, if it came from their store they should have a record of it, if they do then that proves that they made a mistake and gave you the wrong board for your box. Unfortunately, if it was a return where the previous owner swapped out the board then it will be impossible to prove.